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Arturxr
Collaborator

The backup management server is freezing.

Good afternoon. We have encountered an issue where the standby management server is inaccessible via Smart Console. While we can enter the login and password via both the Web UI and SSH, the Web interface fails to load, and it is impossible to enter any commands in the SSH session. When we reboot the server via LOM, it works for a while—the duration varies; it might run for five minutes or several hours—before the problem recurs. Could you please let us know if you have encountered this issue and if you managed to resolve it?

Management Server version: R81.20 with JHF 127.

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6 Replies
_Val_
Admin
Admin

Please open a TAC case for this.

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Chris_Atkinson
MVP Diamond CHKP MVP Diamond CHKP
MVP Diamond CHKP

As Val suggests please open a TAC case, potentially they can correlate it to a known issue fixed in a more recent JHF (T166 is the latest).

CCSM R77/R80/ELITE
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Arturxr
Collaborator

The problem was resolved after updating to JHF 166.

Mattias_Jansson
Collaborator

I have the same issue on the primary management server running R82 take 126.
I have an open TAC case on the issue. No resolution so far.

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Chris_Atkinson
MVP Diamond CHKP MVP Diamond CHKP
MVP Diamond CHKP

Not saying it was only this but there was a known disk space issue solved for standby MGMT. 

Obviously up to you if you patch forward or continue working with TAC.

CCSM R77/R80/ELITE
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Mattias_Jansson
Collaborator

Disc space is ok.
I will wait for TAC response on this issue.

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