SmartConsole Runtime error

[KHodgsonSHQ]

Hi all.

We're seeing the following error pop-up on one of our customers Smart-1 Cloud management tenants:

This appears at random intervals, and does not seem to be associated with any one specific pane in SmartConsole. It's seen by all administrators and it makes no difference if using local SmartConsole client or streamed SmartConsole.

I've checked all the configured time range objects and there is nothing unusual about them. Not really sure where to start looking for a solution.

Any ideas?

[simonemantovani · Accepted solution]

Hello

take a look at this SK: https://support.checkpoint.com/results/sk/sk182695

If the SK doesn't solve your issue it's better to involve TAC.

[KHodgsonSHQ]

Thanks! We'll try that.

I honestly never expected there to be an SK for this so I didn't check 🙂