CheckPoint GAIA - Secure Connection Failed

[darren97]

Hello,

I'm unable to access web portal of GAIA. SSH access works fine, data plane works fine.

Only thing that was changed, I removed configuration for Identity Awareness from the cluster. It wasn't used and IA server's were down anyway. So, I removed the configuration and disabled feature in General Properties.

I tried to restart rconfd and httpd2, but it didn't help.

Do you have any idea what could be the problem?

Thank you.

[simonemantovani]

Hello

did you check if the port for Gaia portal is LISTEN? If yes, did you check logs for httpd2?

/var/log/httpd2_error_log

/var/log/httpd2_access_log

Dumb question: could you confirm if traffic to gaia portal is permitted or not?

[Martijn]

Hi,

This is the case for both cluster members?
Did you check the Gaia port is still 443? 'show web ssl-port'

Can you perform a tcpdump to see if HTTPS traffic is coming in and there is a reply?
Any relevant logs in SmartLog.

The following article may be usefull to investigate.

sk91380 - How to troubleshoot Gaia Portal (WebUI)

Regards,
Martijn