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bang_shiau
Participant

uninstall endpoint security on Mac issue

Hi everyone,

My customer has tried to use push operation to uninstall endpoint security on Mac, but the uninstallation fails, still some components of endpoint security left on Mac. The components will be provided as attachment pictures. So my customer has tried to run command " sudo '/Library/Application Support/Checkpoint/Endpoint Security/uninstall.sh' " to uninstall endpoint security, but the uninstallation still fails. Then my customer has tried to move endpoint security application to garbage in order to uninstall endpoint security, but the uninstallation still fails. Someone please help with the issue, thanks. 

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3 Replies
Chris_Atkinson
Employee Employee
Employee

What is the client & MacOS version used, has TAC been engaged for investigating this issue?

CCSM R77/R80/ELITE
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_Val_
Admin
Admin

Please open a TAC case: https://help.checkpoint.com

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the_rock
Legend
Legend

That command should be right

You need to run sudo "/Library/Application Support/Checkpoint/Endpoint Security/uninstall.sh"

BUT...catch is this. It has to be admin account AND you need to know uninstall password (set in harmony endpoint server)

Andy

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