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JP_Rex
Collaborator
Collaborator

finding PassDiaologe

Hello,

I needed PassDialog.exe to unlock the registry. Because Sophos isn't working on older Windows 10 Installations.


sk178308 - Endpoint E85.10 - Driver interferes with Sophos

You get the following instructions from TAC

  1. Go to "Add/ Remove Programs" and select the Endpoint client software.
  2. Right-click on it and select "Uninstall."
  3. When Passdialog box appears - Close it and do not enter the "Uninstall" password.
  4. Now, go to %temp% and search for passdialog

This does not always work!

 

The Uninstall process creates a "temporary" directory in %temp%. This directory is not accessible for normal users.

so the Instruction 4. is:

Look in %temp% for a directory {D...3-F..5-....-....-....59} (the Name will be a different UID every time) created at the same time you run uninstall. Enter that directory,  the change permission request is acknowledged and in the directory you find the PassDialoge.exe for your Version of the Endpoint Client.

 

Regards

 

Peter

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6 Replies
G_W_Albrecht
Legend Legend
Legend

You can get PassDialog.exe easily from CP TAC, too !

CCSP - CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist
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JP_Rex
Collaborator
Collaborator

Not any More

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G_W_Albrecht
Legend Legend
Legend

Last was from 1 Month ago !

CCSP - CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist
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lluner
Advisor

@JP_Rex 

In this case you must have administrator domain  to enter this directory %temp%.

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JP_Rex
Collaborator
Collaborator

Yes I know. That is the reason the search in exploerer.exe doesnt find the file.

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lluner
Advisor

@JP_Rex 

Do not close the screen that shows the password to remove the endpoint, run the task manager and then search for pass

 

right click on the passdiag.exe file and go to properties which will show the path

passdialog.png

passdialog2.png

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