encryption from USB stick

[Sagar_Manandhar]

hi,

i have encrypted my usb using media encryption and i i trying to use the Media Encryption Remote help. But while clicking the recovery bottom while accessing the usb from another PC the challenge box is empty. What should i do ?

Thank you.

Sagar Manandhar

[PhoneBoy]

Definitely need some more info here:

1. What version of the Endpoint Client created the media?

2. What version of Windows are you trying to open the media on?

[Sagar_Manandhar]

hello,

i am using E80.70HF1 client and tried in windows 10 PC. 

Thank you

[PhoneBoy]

Will check with R&D and see if it's something known or we need more details.