WINDOWS 11 UPDATE FAILED WITH HARMONY ENDPOINT RUNNING

[isaac10]

Hi.

I have a problem with Harmony Endpoint version 88.60.0087 and updates KB5049622 and KB5050009.

I have uninstalled the Endpoint and it has updated correctly.

I want to know how to solve it so that the same thing doesn't happen in the future.

[PhoneBoy]

If you haven't opened a TAC case on this already, suggest doing so.
There's two TAC cases that mentions an update issue with KB5050009, so you're probably not alone here.

[isaac10]

Thanks. Can you tell me where are that cases and how can I open the case please?

[Chris_Atkinson]

You can raise a case online here provided you have a valid support contract:

https://help.checkpoint.com/

[adinger]

I am getting the same thing in my environment and we have paused updates this month.  This is something new, as December updates went just fine.  

[isaac10]

Thanks for your reply.

The problem is that we have 400 computer equipment in our company and we can´t stop the updates or uninstalled EDR every time an update comes out.

[PhoneBoy]

This shouldn't be necessary most of the time.
Again, your best bet is to engage with TAC here.

[lluner]

@isaac10 

I have the endpoint version e88.61.1056  and I had no problem updating windows 24H2

[isaac10]

@lluner thanks for your reply.

We have version 88.60.0087 but I can´t deploy the next version because in our portal does not appear.

 

[lluner]

@isaac10 

You went that way and check if there are these options .This last option ckp made available due to a problem in Posture management. You can request this for them.

[isaac10]

Thanks for your reply. I have done the update and now we will see if it works.

Thanks

[jurgenvrieze]

we also have this issue, already TAC case running.
Multiple customers with different Harmony endpoint versions, from 88.32 up-to 88.61

[PhoneBoy · Accepted solution]

Looks like there is a workaround available for this issue related to the installation of KB5050009: https://support.checkpoint.com/results/sk/sk183061
Fix is planned to be in E88.62 and E88.70.

[jurgenvrieze]

I tried this workaround yesterday, and it seems to work.
is there an ETA on the release of 88.62 / 88.70?

[PhoneBoy]

We don't currently have an expected timeframe for releasing E88.70.
E88.62, which was created due to the longer-than-expected timeframe for releasing E88.70, is expected to be out in the next week or two.