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sekararavind
Explorer
‎2020-11-11 09:45 PM

Unable to uninstall Endpoint Agent E83.20

We are running issues in uninstalling E83.20 from few of our servers. Tried to uninstall through Add/Remove Programs , Windows Installer starts but after few seconds getting rollback.

So tried to uninstall the client from the command prompt again the uninstallation rolled back automatically . Removal success or error status: 1603 as per the uninstall log.

Performed Repair Installation even the repair was failing with Error 1311 . Downloaded new package from smart console and tried to repair /install but still unable to remove the endpoint.

Can you help us on what would be other possible solutions in removing the product.

 

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2 Replies
_Val_
Admin
Admin
‎2020-11-12 03:01 AM

Please open a TAC case for this

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_Val_
Admin
Admin
‎2020-11-12 03:05 AM

Also, if you have FDE enabled, look into sk159092

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