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horand
Participant
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Unable to uninstall Check Point Endpoint Security Mobility Client vE83.20 (83.20.3692)

Hello everyone!

I am facing the error below when trying to use the password ‘secret’ to uninstall the client:

Client.PNG

This client is running in version 83.20, I have already tried uninstalling it following the instructions on sk118233, sk134214 and sk171213, but nothing has yet worked. Would we have any other default password for that?

When I access the installation registries, I only have the keys below, and when try to delete the keys, I get an error message:

RegEdit.PNG

Would we have any tools to run in this version and force uninstall? Would anyone have any tips on that?

Thanks!

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1 Solution

Accepted Solutions
horand
Participant

I managed to uninstall the software! I reported this to the responsible team for the EPS server and they informed the correct password to uninstall it. I thank you all for the comments on this topic.

View solution in original post

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5 Replies
PhoneBoy
Admin
Admin

Best to engage the TAC to assist here

Luiz_
Collaborator

This thread comes to mind:

https://community.checkpoint.com/t5/Endpoint/Uninstall-Check-Point-Endpoint-Security-without-Uninsta...

 

Also: are you getting this error trying to remove the keys in safe mode?

horand
Participant

Unfortunately, even in safe mode the problem persists! also tried to create keys but was not allowed either.

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horand
Participant

I managed to uninstall the software! I reported this to the responsible team for the EPS server and they informed the correct password to uninstall it. I thank you all for the comments on this topic.

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RalphfromArnhem
Explorer

How do I get the correct password ?

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