Create a Post
cancel
Showing results for 
Search instead for 
Did you mean: 
horand
Participant

Unable to uninstall Check Point Endpoint Security Mobility Client vE83.20 (83.20.3692)

Jump to solution

Hello everyone!

I am facing the error below when trying to use the password ‘secret’ to uninstall the client:

Client.PNG

This client is running in version 83.20, I have already tried uninstalling it following the instructions on sk118233, sk134214 and sk171213, but nothing has yet worked. Would we have any other default password for that?

When I access the installation registries, I only have the keys below, and when try to delete the keys, I get an error message:

RegEdit.PNG

Would we have any tools to run in this version and force uninstall? Would anyone have any tips on that?

Thanks!

0 Kudos
1 Solution

Accepted Solutions
horand
Participant

I managed to uninstall the software! I reported this to the responsible team for the EPS server and they informed the correct password to uninstall it. I thank you all for the comments on this topic.

View solution in original post

0 Kudos
4 Replies
PhoneBoy
Admin
Admin

Best to engage the TAC to assist here

Lzm
Contributor

This thread comes to mind:

https://community.checkpoint.com/t5/Endpoint/Uninstall-Check-Point-Endpoint-Security-without-Uninsta...

 

Also: are you getting this error trying to remove the keys in safe mode?

~ CCES - Check Point Certified Endpoint Specialist
horand
Participant

Unfortunately, even in safe mode the problem persists! also tried to create keys but was not allowed either.

0 Kudos
horand
Participant

I managed to uninstall the software! I reported this to the responsible team for the EPS server and they informed the correct password to uninstall it. I thank you all for the comments on this topic.

View solution in original post

0 Kudos