Somehow stuck with FDE.

[darnitsa1]

Hello!

Have a little problem. I am an admin of an organisation, we use Checkpoint Harmony, but we don't use FDE blade and never did. Still, I somehow have around 10 client computers, which fail to update to newer versions of Checkpoint Endpoint because "removing fde during installation is not allowed". FDE is disabled, and it never was enabled. So, I would love some way to uninstall old client, with maybe some additional key to use with installation file, or some registry fix. Please help, thank you.  

[PhoneBoy · Accepted solution]

The client will have to be manually uninstalled with the uninstall password.
If you're having trouble doing that, suggest consulting with TAC: https://help.checkpoint.com 

[darnitsa1]

It never gets to password prompt. Hangs on "removing fde during installation is not allowed" and that's pretty much it.

[PhoneBoy]

TAC will have to assist with this.