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IZoom
Contributor

Server Not Available - Attacks timeline / AntiMalware

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Hi all,

Can you explain me attached screen?

Harmony with infinity portal -> on security overview the main graph displays Attacks Timeline. When check details, there is only message trough the days for AntiMalware the message "The server not Available". Is there a possibility to gather more details. Is there at least a way hot to collect logs and gather logs from client to the portal? I have no access to client itself -> only infinity portal. 

 

Do I understand correct the CP servers have continuous availably problems? I have not feeling it is event which has to be displayed on main overview, even I would not categorize it in Attack timeline. 

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PhoneBoy
Admin
Admin

That should link to the relevant forensics report, if I’m not mistaken.
Recommend engaging the TAC here.

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PhoneBoy
Admin
Admin

That should link to the relevant forensics report, if I’m not mistaken.
Recommend engaging the TAC here.

View solution in original post

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IZoom
Contributor

Hello. Yes, the forensic report would explain a lot, suddenly it is not there. I will discuss with TAC and update the post with relevant reply. 

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IZoom
Contributor

TAC confirmed a bug. Fixed from their side. 

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