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lonardoni
Participant

Reports not showing a full audit track

Hello All,

I´m doing a lab enviroment for Capsule Docs and I can´t see a full audit track of events at Reports tab.

 

The Environment.

  • ME (guilherme) as Admin
  • Another two members of same domain (Danilo and Clemilton)
  • An external member that permission is not set and the user don´t have Capsule - Ext1
  • An external member that permission is set and user has Capsule Docs Editor - Ext2

 

I (guilherme) have created a .docx file and protect this file with Capsule Docs and send this file for Danilo, Clemilton, Ext1 and Ext2.

Danilo have created a new file .docs and protect this file with Capsule Docs and send to me (guilherme).

 

When I try to see full track off events, I can see only my own logs.

 

I can´t see logs for external trying access and I can´t see logs from other members of the same domain (edit, print, change, etc)

 

So I need help to understand if it´s a normal operation from Capsule Docs or a misconfiguration at client or any other thing.

 

Thanks.

 

CapsuleDocs01.jpgCapsuleDocs02.jpg

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