Create a Post
cancel
Showing results for 
Search instead for 
Did you mean: 
Marcus_Halmsjo
Contributor
Jump to solution

Removed uninstall password

Hi,

I am having a problem with uninstallation of EPS client that got stuck and now when anything that has to change the old files it prompts for the uninstall password and that is removed...

Our configured password does not work and neither does "secret".

Tried running the Microsoft tool "Program Install and Uninstall Troubleshooter" that i found as suggestion on other problems and it found and fixed "something" and now Check Point Endpoint Security does not show up under programs and features, though it still prompts for the uninstall password if i try to install the new EPS client.

Still have keys under HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\CheckPoint\Endpoint Security

like "installed" for Anti-Malware is sett to 1 though i can't touch these since they are locked.

Any idea on how i can forcibly remove EPS and reinstall new?

1 Solution

Accepted Solutions
G_W_Albrecht
Legend
Legend
4 Replies
PhoneBoy
Admin
Admin

Not sure what your options are if you've forgotten your uninstall password.

I recommend checking with the TAC: Contact Support | Check Point Software 

0 Kudos
G_W_Albrecht
Legend
Legend

You can try the solution from sk118233 "Error: 27557" when removal of Endpoint Security Client fails !

CCSE CCTE CCSM SMB Specialist
Marcus_Halmsjo
Contributor

Thanks, that was the solution for that but i think i have found the base problem that started this.

Seems like i am the victim of "Error 26704. Wait for Install Helper process failed" error message when unable to uninstall Endpoin... 

vsaR1SK
Explorer

"To view this solution, Advanced access is required."
Can you write solution here?

0 Kudos

Leaderboard

Epsum factorial non deposit quid pro quo hic escorol.

Upcoming Events

    CheckMates Events