Remove the 88.10 Endpoint

[lluner]

hi ,

I tried to remove via Infinity Portal console the Harmony Endpoint 88.10 and the result was still garbage. I can't remove or install any version .I'm trying via microsoft I'm not getting it either

[lluner]

I'm trying to use the to remove and it's showing this screen below

[Chris_Atkinson]

Did you review the knowledge article referenced and follow the process / contact TAC as instructed?

https://support.checkpoint.com/results/sk/sk139752

[lluner]

Yes, The folder doesn't exist and I can't create , in SK it has this script " 

• Contact Check Point Support to get a script to fix this issue. "

[the_rock]

I would see if TAC can send you the script.

[lluner]

I was able to access the folder and renamed the file and it still has a problem

[lluner]

Another , really I wasn't reading the sk right.

[the_rock]

Can you ask TAC for the script mentioned in that sk to see if it helps?

Andy

[the_rock]

I saw your message in Spanish and I made out something about renaming a file in my abysmal knowledge of it lol...but you still had an issue.

Did you try get the script from TAC?

Andy

[lluner]

The error shown is portuguese, I'm going to open a TAC

[the_rock]

Im sorry, apologies. Yes, thats a good idea.

Andy

[the_rock]

I agree with @Chris_Atkinson . The sk he gave looks promising.

Andy