Posture Management Problem

[lluner]

hi

We have a problem with the tool that checks the functionality of downloading the packages for certain vulnerabilities, I will cite an example : 

package : mso2013-kb2956151-fullfile-x64-glb.exe

Information obtained from the internet

https://www.manageengine.com/vulnerability-management/vulnerability-database/vmp-9795.html

On the Microsoft Microsoft Update Catalog website, we found the package that the tool indicated to download.

link : https://www.catalog.update.microsoft.com/Search.aspx?q=kb5002439

On this website I can download all the updates of the office 2013 suite, link below: 

https://www.manageengine.com/vulnerability-management/vulnerability-database/Office-2013-(x64)-vulne...

I understand the difficulty you are experiencing with the package download tool to fix vulnerabilities. It is important to analyze the situation in detail to identify the cause of the problem and find an effective solution.

[lluner]

The scan was carried out on 11/03, the result did not show any “not available patch” status. The problem was when I tried to install the office 2013 packages, the result was this:

[lluner]

I did a test, updating from Firefox manually, below are the results obtained

The tool says it can't do it

[Chris_Atkinson]

If you have already raised an SR with TAC could you please share the # so it can be followed-up.

Please also share any endpoint client/OS version details as relevant.

Thanks.

[lluner]

hi ,

A ticket has already been opened and so far they have not solved the problem. Even the produt manager Bar yassure is aware

Problem Posture Management ( Feature PATCH ) v2 - Check Point CheckMates