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lluner
Advisor

Posture Management Problem

hi

We have a problem with the tool that checks the functionality of downloading the packages for certain vulnerabilities, I will cite an example : 

package : mso2013-kb2956151-fullfile-x64-glb.exe

 

lluner_0-1709925640924.png

 

lluner_6-1709926104151.png

 

 

 

Information obtained from the internet

https://www.manageengine.com/vulnerability-management/vulnerability-database/vmp-9795.html

lluner_1-1709925672194.png

 

On the Microsoft Microsoft Update Catalog website, we found the package that the tool indicated to download.

link : https://www.catalog.update.microsoft.com/Search.aspx?q=kb5002439

lluner_2-1709925799146.png

On this website I can download all the updates of the office 2013 suite, link below: 

https://www.manageengine.com/vulnerability-management/vulnerability-database/Office-2013-(x64)-vulne...

lluner_3-1709925885280.png

 

I understand the difficulty you are experiencing with the package download tool to fix vulnerabilities. It is important to analyze the situation in detail to identify the cause of the problem and find an effective solution.

 

 

 

4 Replies
lluner
Advisor

The scan was carried out on 11/03, the result did not show any “not available patch” status. The problem was when I tried to install the office 2013 packages, the result was this:

 
 

excell_erro.png

 

 

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lluner
Advisor

I did a test, updating from Firefox manually, below are the results obtained

firefox_atualizar.pngfirefox_atualizado.png

The tool says it can't do it

ferramenta_problem.png

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Chris_Atkinson
Employee Employee
Employee

If you have already raised an SR with TAC could you please share the # so it can be followed-up.

Please also share any endpoint client/OS version details as relevant.

Thanks.

CCSM R77/R80/ELITE
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lluner
Advisor

hi ,

A ticket has already been opened and so far they have not solved the problem. Even the produt manager Bar yassure is aware

Problem Posture Management ( Feature PATCH ) v2 - Check Point CheckMates

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