Installation and Deinstallation fails with Error 2911

[gmuehl]

Hi,

I tried to deinstall endpoint 87.30 on windows 11 as it was not working as expected, but the uninstallation failed with error 2911.  Then, I tried to update to the new version 87.31, but this also fails with the same error 2911.  Now, I am stuck. 

Can someone help me?

Best regards,

Gero Mühl

[_Val_]

Please open a TAC ticket to resolve this - https://help.checkpoint.com

[gmuehl · Accepted solution]

I managed to solve the problem.  I did invoke msiexec.exe directly to install the msi file with extended logging enabled.  A log entry stated that the program could not delete a directory in AppData/local/temp.  I did remove it manually and, then, repair succeeded.

GM

[_Val_]

Thanks for sharing, and I am happy it is resolved for you now.