Impact of Extended Time of Endpoint Disconnection on Management Server and Functionality

[vatta_khun]

If an endpoint disconnects from the management server for an extended period, such as 3 months, will it be removed from the management server? Additionally, will all features function normally once it reconnects to the management server?

[Lesley]

Please see 

https://sc1.checkpoint.com/documents/Infinity_Portal/WebAdminGuides/EN/Harmony-Endpoint-Admin-Guide/...

[CheckMatesAI]

This answer is provided by Infinity AI Copilot and should be confirmed by reviewing official documentation in Support Center.

If an endpoint disconnects from the management server for an extended period, such as 3 months, it will not be automatically removed from the management server. However, during the disconnection period, certain features that require server connectivity, such as acquiring users from the server or sending recovery data, will not function.

Once the endpoint reconnects to the management server, most features should function normally, provided there are no changes in policies or configurations that affect the endpoint. It's important to ensure that the endpoint's software is up to date to avoid any compatibility issues upon reconnection.

If you encounter any issues after reconnection, it might be helpful to check the endpoint's policy status and update it if necessary. If you need further assistance, feel free to ask!