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G_W_Albrecht
Legend
Legend

Harmony Endpoint Portal Uninstall password issue

Since some time, every visit to the Endpoint Portal shows an Alert:

uninstall.png

But the Default Harmony Endpoint Uninstall Password has been changed already here:

uninstclient.png

This is true for all our customers, did anybody else notice that yet ?

CCSE CCTE CCSM SMB Specialist
10 Replies
the_rock
Legend
Legend

I just checked 3 different customers and dont see this issue at all.

Andy

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Gojira
Collaborator
Collaborator

Yes, same for me

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Mitja-S3NEXT
Contributor

You maybe changed it to the value "secret", which is the default uninstall password?

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G_W_Albrecht
Legend
Legend

No, not at all ! Would not be such a good choice 😎

CCSE CCTE CCSM SMB Specialist
(1)
the_rock
Legend
Legend

@G_W_Albrecht That made me laugh 🤣🤣🤣

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EY
Participant

Had this same issue.  Found zero documentation about this change. 

Did your password by chance include special characters?  It appears they added some sort of check for unsupported special characters (what year is this again??).  Maybe passwords that had invalid characters were reset (?).

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the_rock
Legend
Legend

I dont believe special characters would be an issue. We had customers where uninstall password contained those and there was never a problem.

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EY
Participant

Ok, interesting.  Our old password had some of the special characters from the list in the following screen snip (and apparently was no longer valid because of this).

Capture.PNG

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the_rock
Legend
Legend

Might be different now.

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mbaerwolff
Participant

We had the same issue with one customer. 
The customer was able to set an Agent Uninstall Password in the policy for the Entire Organization, which was used. However, the error was permanently displayed in the dashboard.
Therefore, we created a new policy in which the same password was set. Since then, the error has disappeared.

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