Harmony Endpoint License Migration

[Luciano_Cirino]

Hello CheckMates,

I have a task that requires assistance. Currently, I have an account with two licenses for 110 users and 60 users, respectively, in different locations, both managed on the same server. I need to separate them for individual management. I already have another account, but I'm not sure how to proceed. Can someone help me with this task?"

[Alex- · Accepted solution]

You could try to move them to the other account manually but your best approach would be to open an SR with Account Services or take it up with your local office/reseller to ensure everything is correct I terms of support and licensing.

[Luciano_Cirino]

Got it,

We have a single ID, the goal is to use the same ID, we just want to use the CK in another Tenant. Is it possible to have one ID for two Tenants?

[PhoneBoy]

Is this managed in the cloud or on-premise?

In any case, you'll also probably need this tool to change the management of the individual clients (above and beyond moving the licensing, which will require Account Services): https://sc1.checkpoint.com/documents/Infinity_Portal/WebAdminGuides/EN/Harmony-Endpoint-Admin-Guide/... 

[Luciano_Cirino]

It is managed in the cloud.

We have a single ID, the goal is to use the same ID, we just want to use the CK in another Tenant. Is it possible to have one ID for two Tenants?

[PhoneBoy]

Not sure what you mean by ID here.
In any case, Account Services is a good first step here.