Harmony Endpoint Installation Stuck

[smcchole]

Hi Everyone,

I am trying to install Harmony Endpoint on a windows client but it stuck in the installation.  The deployment status is "Retrying" in Harmony Endpoint Web Console.  I checked the log in the console but no abnormal status found. May I know how can I troubleshoot the issue?  Thanks,

[MikeB]

Can you check if there is any error code or error description in the Assets Management tab?

you need to select the following columns to be displayed in the table

[lluner]

hi

For some reason it was unable to install a blade, I already had this problem, the only way was to uninstall it locally and install it again

[the_rock]

So that fixed it?

[lluner]

Hi andy 

Yes .

[the_rock]

Thanks for clarifying...cheers.

Andy

[smcchole · Accepted solution]

Hi,

I followed the below instructions and reinstalled the endpoint. The endpoint can be installed successfully.

https://support.checkpoint.com/results/sk/sk159373

Thanks all.