Harmony Endpoint Installation Error

[aliburakz]

Hello Team,

While installing the Tiny Agent in the recommended version of Harmony Endpoint, the installation window closes abruptly after the "Installing" phase is completed. When we try to install the full package, the cmd.exe window opens after the "Extracting" phase finishes, and we receive the error message I’ve attached. I reviewed sk159373 for a solution but couldn't resolve the issue. Does anyone have experience or insight on this?

[G_W_Albrecht]

I would ask CP TAC for help to resolve this issue !

[Tal_Paz-Fridman]

Have you looked at https://support.checkpoint.com/results/sk/sk173487?

It refers to the error you encountered:

• If running an exported Dynamic package installation - after extracting files an error is displayed: "Error: Installation package was modified on the server! Installation aborted."

[aliburakz · Accepted solution]

This problem has been resolved. Trusted root certificates were missing on some Win Server 2016s. 

[the_rock]

Thanks for letting us know.