Harmony Endpoint Generating Multiple archives in windows folders (ProgramData)

[Amanda_90]

Hey guys,

I need help with the Harmony Endpoint solution.

I'm on a client where he has a Client Endpoint installed in version (E86.26) on one of his servers. And it is happening that the folders generated by Harmony are occupying a lot of disk space, 40gb or more this occupation.

This is one of the directories:
C:\ProgramData\CheckPoint\DBStore

I would like to know how to correct or limit this occupation on the disk and how to delete the files, please.

[G_W_Albrecht]

sk179791: Folder "C:\ProgramData\Checkpoint\DBStore\AmsiScripts\" fills up on a computer with Endpoi...

[Amanda_90]

Thanks for the feedback!

But how can I delete the files that are taking up space, I tried to delete and I couldn't.

[Chris_Atkinson]

Probably you need to disable the self-protection. 
Consult with TAC for the process and to verify that the archives are indeed safe to remove.

In terms of ongoing mitigation I would suggest updating to the latest recommended client release and observing if the issue persists.

[G_W_Albrecht]

No, you can not do that without e.g. Reboot into the "Safe Mode without Networking" - so either follow sk179791 with the workaround provided or install a fixed client. The fix is included starting from:

• Enterprise Endpoint Security E86.60 Windows Clients