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chobot
Explorer

Endpoint management system cannot able to communicate with the agent (harmony)

Hi There

I have deployed checkpoint EDR on my environment, but it seems like Endpoint management system cannot able to communicate with the agent. i tried to push some configurations to the agents, it will display retrying for a long time, some other agents are okay. I also tried to push the update but nothing is happening on the endpoint. please assist.

 

I want to download an infinity endpoint connectivity tool to check connectivity , where can i get it, i tried to check it on the bin folder but it is not there

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2 Replies
lluner
Advisor

hi 

Follow the path to perform the connectivity test

C:\Program Files (x86)\CheckPoint\Endpoint Security\Endpoint Common\bin\CheckConnectivity.exe

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lluner
Advisor

OI

Outra possibilidade é tentar reparar usando a opção de operação push "REPARAR CLIENTE"

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