This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
ABOUT CHECKMATES & FAQ
Create a Post
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help

Are you a member of CheckMates?

×
Sign in with your Check Point UserCenter/PartnerMap account to access more great content and get a chance to win some Apple AirPods! If you don't have an account, create one now for free!
cjoseph
Explorer
‎2019-10-29 11:46 AM

Data recovery from Check Point launch failure

I have a Windows 7 laptop with CheckPoint EndPoint Security full Disk Encryption v7.4.1618 and access to the .REC recovery key file.  CheckPoint creates a pink-to-blue band across the top of the screen and does not offer a login prompt. I attempted to reverse the encryption to get to the hard disk data by creating and using a recovery floppy boot disk using the .REC key file but the process claims it cannot find the volume information. Are there alternative methods to access the hard disk data and back it up?  There appears to be no hardware issues, diagnostic results are clear.

 

0 Kudos
1 Reply
PhoneBoy
Admin
Admin
‎2019-10-31 05:30 AM

TAC may be able to assist but that's the basic process for getting to the encrypted disk when it fails to boot.
0 Kudos