Connectivity with the Check Point Endpoint Security service is lost

[Heng_Eng]

I have just installed Endpoint Security VPN E80.90 Build 986100112. After rebooting, all I get is:

Connectivity with the Check Point Endpoint Security service is lost.

Clicking any button, eg Disconnect or VPN Options will simply produce the same error message: Connectivity with the Check Point Endpoint Security service is lost.

I checked and both Check POint Endpoint Client Watchdog service and Check Point Endpoint Security VPN service are running.

What can I do? I am totally lost. I have to connect to a client's site urgently to investigate an issue.

Thanks.

[Zhong_Shuai_Wan]

Did you solve it, I met the same issue

[Nick_Doropoulos]

Hi Heng,

Try the following on the Windows Client:

1. Control Panel
2. Programs and Features
3. Check Point Endpoint Security VPN
4. right click
5. repair
6. try connecting again

Let us know if that works.

[Nomatter_Anders]

Hi Nick

I have tried that solution and did not work for me.

Thanks

N Anderson

[gislene]

Já tentei de tudo, desinstalei, restaurei, nada funciona. Alguma solução que de fato funcione?

[Kevin_Vargo]

we had to upgrade to 81.10.  See my post from last night

[Nomatter_Anders]

I had to also to the upgrade for most our our clients and it fixed the problems. Thanks you.

[SamCosta]

I upgraded and did the reparation of the program but neither worked. Is checkpoint vpn client really compatible with windows 7?

[PhoneBoy]

Microsoft formally ended mainstream support for Windows 7 earlier this year: https://www.microsoft.com/en-us/windows/windows-7-end-of-life-support-information
As a result, we no longer test or certify current versions of our products against Windows 7.
Older versions of the client (not sure exactly how far back) were certified against Windows 7.

[PhoneBoy · Accepted solution]

I'm actually incorrect, it looks like we still list Windows 7 as a supported OS for the Endpoint clients even in E82.50.
Please open a TAC case.

[SamCosta]

After updated to Win10 it works just fine. Thank you.

[Ciru_M]

 Using the later version like E83.20 worked for me.

[Balazs_Bagdi]

Hi,

I'm facing similar issue with client E84.30_CheckPointVPN on Microsoft Windows 10 Pro 10.0.18363 build 18363

What I observed is that "TracSrvWrapper.exe" starts (as a service), then it stops working immediately (terminated) and windows tries to start it again in an infinite loop.
Windows logs does not mention the exact problem.

Please help, thanks.

[_Val_]

Please raise a support request with TAC.

[PSEBLLC-RF]

I have Win10 and 84.30 as well and am seeing the same issue. Did you ever find a solution?

Thanks

[Melissa_Gonzale]

One question, where do you get the update from? I have the e81.10 and once that update is downloaded, is it necessary to update the Console?

[Lior_Arzi]

you can get it from sk171213. look for EPPatcher_for_users.

no console update is needed.

[abdullahc]

I'm having the same issue with Mac version. Is there any solution for it?

[Kobie_Bendalak]

macOS versions are not impacted by this issue; please drop me an email (kobieb@checkpoint.com) w/ your client logs and screenshots describing the issue.

I'll help you investigate it.

[Lgriger]

I have same issue on Mac and also on Windows 11 ( ARM / virtual machine)