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lucasax
Participant

Connectivity with the Check Point Endpoint Security service is lost after new windows 10 update

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Hi everyone!

So after I installed a window 10 update (Ver. 21H1 (Compilation SO 19043.1110) after rebooting the PC  a message appeared that the Check Point Endpoint Security is lost. 

When i unhided my windows adapters  the one named "Check Point Virtual Network Adapter  for Endpoint VPN  Client" states :

Windows cannot initialize the device driver for this hardware. (Code 37)

The driver was not downloaded. Initialization call failed.

TracSrvWrapper.exe  is stopped and cannot manually be initialized.

I collected the logs of the software for reference.

In the version of the Properties of the TracSrvWrapper.exe it says the number: 98.6.1014.4

I already tried uninstalling  and installing  the VPN using the .MSI given by my employer with no fix at all.

 

This is my current problem:

 
 

VPN NOT WORKING.jpg

 

Hopefully you can give me an answer,

 

Thanks in advance, 

Luke

33 Replies
chrominek
Participant

Reinstallation of the CP VPN with 2 reboots solved the problem with apollo driver unable to start ( After "new version available, download it from server ..." and install (upgrade) failed on the reinstalling vpn interface driver).

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Rowrow65
Explorer

You are a hero!! Thank you so much, deleted valorant and it worked a treat!

 

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Sandoval0108
Explorer

Yes, I have Valorant installed, it was working before but after installing it it doesn't work, what can I do?

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BorisTheBlade
Explorer

I had been fighting with this for a couple months!

I too had Valorant installed, and removing it fixed the issue I was having with the Check Point VPN Service not starting.

 

Thanks!

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