CP Endpoint & MobileIron

[Wayne_Hammond]

Hi,

I have an issue with trying to install MobileIron MDM client on Win10, where the machine also has CP Endpoint installed (any version)

If CP Endpoint isnt installed, I can connect the laptop to the MDM platform and get our company policy to protect the mail client.

If CP Endpoint is installed, I cant connect to the MDM.

We need both, as the CP Enpoint is used to connect to the company VPN. 

Any ideas?

Thanks

Wayne

[PhoneBoy]

Assuming Firewall is one of the blades you've chosen to install, have you configured an explicit rule to allow the Endpoint to communicate with the MDM server?

[Wayne_Hammond]

yes, nothing appears in the logs.

The MDM works fine without  the Endpoint software.

As soon as I install the Endpoint software, the MDM cant talk to the laptop.

I have tried adding a rule in the desktop policy, but that hasn't worked either. 

[PhoneBoy]

It's possible there may be some conflicts with the various drivers in use.
You may need to engage with the TAC here.