Notification mail to reciepient of every quarantine mail

[manish_magar]

How to configure to send mail notification to receipient about quarantine of every mail due to any reason including blocklisted phishing exception.

[CheckMatesAI]

This answer is provided by Infinity AI Copilot and should be confirmed by reviewing official documentation in Support Center.

To configure email notifications for recipients about quarantined emails, including those due to blocklisted phishing exceptions, you can follow these steps using Check Point's Harmony Email & Collaboration:

1. Access the Harmony Email & Collaboration Administrator Portal:

   • Navigate to the portal where you manage your email security settings.

2. Configure Quarantine Notifications:

   • Go to Security Settings > User Interaction > Quarantine.
   • Enable notifications for quarantined emails by selecting the appropriate options to notify users when their emails are quarantined.

3. Customize Notification Templates:

   • Use placeholders to customize the notification content. For example, you can include the original email subject, sender, and a restoration link in the notification body.
   • Placeholders such as {subject}, {from_email}, and {link_to_restore} can be used to dynamically insert relevant information into the notification.

4. Set Up Phishing Protection:

   • Navigate to Security Settings > Email Protection > Phishing Protection.
   • Choose the workflow that suits your needs, such as "Quarantine. User is alerted and allowed to request a restore (admin must approve)" to ensure users are notified and can request email restoration.

5. Save and Apply Changes:

   • After configuring the settings, ensure you save and apply the changes to activate the notifications.

For more detailed guidance, you can refer to the Harmony Email and Collaboration Administration Guide.

If you need further assistance or encounter any issues, feel free to ask!