This answer is provided by Infinity AI Copilot and should be confirmed by reviewing official documentation in Support Center.
The issue of missing notification emails for restore requests in the mail explorer could be due to several reasons related to the configuration and settings in Harmony Email & Collaboration. Here are some steps to troubleshoot and resolve the issue:
Check Notification Settings: Ensure that the notification settings for restore requests are correctly configured. You can do this by navigating to:
- Security Settings > SaaS Applications for Office 365 or Gmail.
- Ensure that the email addresses for receiving alerts on restore requests are correctly entered in the "Send alerts on requests to restore emails from quarantine to" field.
Verify Email Templates: Make sure that the email templates for notifications are set up correctly. This includes the subject and body of the notification emails. You can configure these under:
- Security Settings > SaaS Applications and then select the appropriate email service (Office 365 or Gmail) to configure the templates.
Check DNS Settings: If you are using a custom email address for notifications, ensure that the domain is included in your organization's Microsoft or Google account. Additionally, verify that the Check Point include statement is added to the domain's DNS settings.
Review Quarantine and Restore Settings: Ensure that the settings for managing quarantine and restore requests are properly configured. This includes checking the roles and permissions for approvers and ensuring that the workflow for handling restore requests is correctly set up.
Log and Audit: Check the logs and audit trails in the Harmony Email & Collaboration console to see if there are any errors or issues logged related to the sending of notification emails.
For more detailed guidance, you can refer to the Harmony Email and Collaboration Administration Guide.
If the issue persists after these checks, consider reaching out to Check Point Support for further assistance.
