I don't receive notify when user report phishing

[AdrianAKWSO]

I have all set configure on the phishing report workflow, when user report phishing i have checked the "notify admin" box.

but i still can't receive any notification.

My global role is "admin" on the Harmony portal.

[CheckMatesAI]

This answer is provided by Infinity AI Copilot and should be confirmed by reviewing official documentation in Support Center.

To address the issue of not receiving notifications when a user reports phishing, despite having the "notify admin" box checked, please follow these steps to ensure everything is configured correctly:

1. Verify Notification Settings:

   • Go to Security Settings > User Interaction > Phishing Reports in the Harmony Email & Collaboration portal.
   • Ensure that the "Notify Admin" option is selected for the relevant workflows. This should notify you when a report is sent for review.

2. Check Workflow Configuration:

   • Confirm that the workflow for handling phishing reports is set up correctly. You can choose between Manual, Semi-automatic, or Automatic workflows. Ensure that the workflow aligns with your notification preferences.

3. Review Email Configuration:

   • Make sure that the email address configured for notifications is correct and that there are no issues with your email server that might be blocking or filtering these notifications.

4. Check for Phishing Simulation Solutions:

   • If your organization uses phishing simulation solutions, ensure that these are not being automatically declined by Harmony Email & Collaboration, as this could prevent notifications from being sent.

5. Inspect the Phishing Reports Dashboard:

   • Navigate to the Phishing Reports dashboard to see if the reports are being logged there. This can help determine if the issue is with the notification system or if reports are not being generated at all.

If the issue persists after these checks, consider reaching out to Check Point Support for further assistance. They can help diagnose any underlying issues with the notification system.

[AdrianAKWSO]

I have checked the "Notify Admin" but still no notification to my end.

[Ron_Lupu]

Hi Adrian,

Please check that your Infinity User has the following specific Role, Under Email & Collaboration Service:
"Receive Alerts"