Serious Capsule Cloud Problems

[Dan_Roddy]

We have 2 significant problems with Capsule Cloud that seem to be new in the last 30 days.  The most concerning is only a few of our 120 users are being filtered by our Capsule Cloud policy.  I show logs from only 2 gateways in the US and one in Canada.  If I connect to the Seattle cloud gateway, I am not filtered and my logs do not show up in Log Viewer.  I uninstalled and reinstalled my CapsuleConnect application with no change in symptoms.

Next problem, our LTA is getting a 500 error in the java client logs.  The LTA is configured correctly and the OPSEC Application routinely shows: error.  The LTA runs every 5 minues but gets no logs.  Last logs received were in December 2018.  We have had Capsule Cloud in production for more than 1 year.  Logs for myself in Capsule Cloud Log Viewer ended on 12/20/18, no logs since.

The LTA case has been elevated from TAC-level3 to development.  We (me and TAC) think the cases are related and wonder if anyone else is seeing this.

NO WEB FILTERING IS VERY BAD.

Very Best Regards,  Dan Roddy

[PhoneBoy]

Please send me the TAC SRs privately, I'll have a look.