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Cipriano
Contributor

Capsule Cloud can't connect

My capsule can´t connect all the time they tell im inside office network, but i remove office network, i change user profile etc... did everything and still problem... someone got the same problem? 

3 Replies
PhoneBoy
Admin
Admin

I personally haven't seen the issue.

What's the IP address space of your client?

Can you reproduce the issue in multiple locations?

I recommend potentially engaging with the TAC so we can troubleshoot the issue.

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Cipriano
Contributor

Its very strange because I connected in cloud portal, I remove excluded network, I create a user profile, and check can connect inside office network, I removed profile I did everything … will collect and send logs to TAC team

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FELIPE_DE_HARO
Explorer

Tengo el mismo problema, el capsule no conecta ni dentro ni fuera de la red, que podrá estar pasando...