CLUSTER GATEWAY STATUS

[siddu099]

Hi Team,

We are using R81.20 hotfix 99 gateways
in HA cluster 

we can see that the primary gateway only can reach internet but secondary not able to reach internet
for that secondary gateway status always shows down red 

[Edan_Leventhal]

Hi siddu099,

Is this a cluster on the cloud? if so what vendor and what type of cluster.
If it's a cloud gateway I would open a ticket with the vendor to check why we have no internet connectivity.

Otherwise, if this is an on-prem machine, it is possible return traffic is coning back via the active member but dropping on the way. I would suggest to run a traffic capture on the active member to see if we are seeing the relevant connection there. you can find more info in related to this with the following SKs:
sk107432 - Traffic originated by the Standby cluster member does not work
sk167453 - Traffic from the Standby member to any other host goes through the SYNC interface