login session goes to 'disconnect' mode after timeout

[Ahmadhr]

hi everyone, 

i have noticed that when i login to get the sid, the session goes to 'disconnect' mode after session-timeout and never gets released.

in fact that is very random, out of 10 login session, 4 of them gets released, and 6 of them stays 'disconnect'ed. 

https://<myfw>/web_api/login

{

"user" : "myuser",

"password" : "mypass",

"domain": "Domain-Name",

"session-timeout": 60,

"session-name": "PostMan"

}

do you know how i can fix this issue? 

[Chris_Atkinson · Accepted solution]

Please check if sk169072 is related to your case.

[Ahmadhr]

thanks so much it seems related, i will check with my firewall expert on this secure knowledge, to see if he wants to get the hotfix or wait for the R81

[JozkoMrkvicka]

Do you know why you are reaching session-timeout? Are there some heavy API calls lasting for more than 60 seconds ? If yes, you can increase session-timeout to higher value (1 hour - 3600 seconds) and see if this will help.

[Ahmadhr]

the session times out when there is no activity on the session. which is fine, but i would like it to get released from the manager. 

[JozkoMrkvicka]

If there is no activity then logout from the session using sid which was used durin login. Do not wait till session timeout.

What version and Take you are running ?

[Ahmadhr]

Jozko, 

it doesnt matter if i logout or let it to timeout, it still stays at disconnected and wont get released. i am running R80.30