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Anti-Virus not blocking malicious .zip, .doc files.

Question asked by Sangeeth N on Dec 3, 2018
Latest reply on Dec 4, 2018 by Dameon Welch-Abernathy

Observed in SmartEvent that the Anti-virus is not preventing the malicious files with extension .doc, .zip etc [with severity : critical and confidence : High ], instead it is just getting detected.

I would like to know whether this is a normal behavior in hashtag#checkpoint or did i have to make any changes in my anti-virus profile configured in threat prevention blade?

Note : Threat Emulation is not enabled in this environment.