Hristo Grigorov

Another SmartConsole Usability Issue

Discussion created by Hristo Grigorov on Oct 31, 2018
Latest reply on Nov 12, 2018 by Hristo Grigorov

Today I decided to re-work a bit the IPS protections of our gateways. What seemed like a 10 minutes job turned to be an hour nightmare of fighting with the SC interface.

 

I am using latest R80.10 SmartConsole installed on decent hardware - SSD, 8GB RAM, 1GB LAN connection to management server.

 

So, my goal was to go and disable some protections. Initially I put filter to display only Medium protections which are 8205 here. Then I went to filter by Vendor. I wanted to select all but two vendors. I could not do that because there is no possibility to select all vendors and then deselect the two I wanted. Oh, well.... I tried to click them one-by-one but on every click it will try to refresh the table and that takes time of course. I patiently selected only few of the vendors as a starting point. An 'Apply Filter' button could have made wonders here btw.

 

So, I took some time to relax and continued with sorting table by action type. Those with Prevent on the top. I selected all of them and tried to change action to Inactive. I got a nice pop-up telling me this operation is not supported. I tried to select only few of them and that worked. Why? Can't you handle like 200 protections at once?

 

Patiently again I started selecting them in chunks. Every time I did that and it will re-sort table. That implied a lot of scrolling back and forth... Not to mention time it takes.

 

On one of these scrolls SmartConsole crashed and I had to re-launch it and start all over again. That really pissed me off. Crash report sent for investigation of course.

 

I am not questioning the performance here although I have seen UIs that handle such operations much better. But the usability.... And this is not the only place in SC where I run into such issues. For example, if I expand Exceptions in IPS policy next time I start SC it will be collapsed again and I have to expand it again... etc...

 

So guys, please invest some time not only making UI feature reach but also more usable and convenient also.

 

Thanx for this otherwise great product, there are many good things also of course. 

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