Iphone emails sent over LTE get bounced by MTA

[Jean-Francois_G]

Hello  im running Checkpoint R81.20 Take 90 in cluster

Anyone has ever seen this problem ?  We have multiple external users that send us email with their iphone and gmail account over LTE and when Checkpoint MTA received the email it bounced it and drop it.  Note than if they send email over WI-FI with their Iphone we do not have this problem.  It's only happening over LTE.  Also we tried writing nothing in the email body and writing normal text and in both scenario the email is blocked

Here is one log

Time: 2024-11-25T17:11:04Z
Id: 56b37af0-a96f-73c6-c4fd-890fc0a86402
Sequencenum: 199
Source: 127.0.0.1
Destination: xxx.xxx.xxx.2
Destination Port: 25
Sender: externaluser@gmail.com
Recipient: internaluser@domain.ca
Email Subject: Test LtE
Email Message ID: <12E12082-6C34-4825-AA7E-0FD52C3B7134@gmail.com>
Email Queue Name: bounce
Arrival Time: 1970-01-01T00:00:00Z
Scan Started: 2024-11-25T17:11:04Z
Scan Ended: 2024-11-25T17:11:04Z
Email Status: Bounced
Last status update: 1970-01-01T00:00:00Z
Last Failure Reason: Spam email
Original Queue ID: 4Xxsfw07Lpz7t8J
Type: Log
Blade: MTA
Origin: infFire
Product Family: Threat
Logid: 131840
Marker: @A@@B@1732510800@C@5128445
Log Server Origin: xxx.xxx.xxx.3
Origin Log Server IP:xxx.xxx.xxx.3
Index Time: 2024-11-25T17:11:16Z
Lastupdatetime: 1732554676000
Lastupdateseqnum: 199
Severity: Informational
Confidence Level: N/A
Stored: true
Email Queue ID: 4Xxsfw07Lpz7t8J
Description: An email from externaluser@gmail.com was bounced
Email Headers: Received: from mail-qk1-f180.google.com (localhost [127.0.0.1]), by mail.domain.ca (Postfix) with ESMTPS id 4Xxsfw07Lpz7t8J, for <internaluser@domain.ca>; Mon, 25 Nov 2024 12:11:03 -0500 (EST), Received: by mail-qk1-f180.google.com with SMTP id af79cd13be357-7b66a740de4so76948885a.3, for <internaluser@domain.ca>; Mon, 25 Nov 2024 09:11:03 -0800 (PST), DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;, d=gmail.com; s=20230601; t=1732554663; x=1733159463; darn=domain.ca;, h=to:message-id:subject:date:mime-version:content-transfer-encoding, :from:from:to:cc:subject:date:message-id:reply-to;, bh=xbG2blgIDpVVqLeI9gG7eOxboqck3gUEy2bGANtuqBg=;, b=FwZ5++3SEWpBhZ1lYt3d9luGfZIZY6ERHiBOuIU73B6tbK8AETMEzufNSPA5Sgr5pX, n1KPtgEVaQ0+M/1vMnD9UhFbaFbBCC5x8jjTSxPdPUPDrDc32sfeo7eLItap79kMPF/D, nl1cO4OqqDXCxUQ+zHRcGzagjhiX69LOug6WHk76yWnp1z9UC/iu1j5/HC4Dfq6hBLX2, r3oLXWebQuJJrRuFfBtOAyRO9Tx7Fht+uqYm3DlbGEt77cNFolSMUbsplsu0XOHaPAWC, jI74v1FnMpV3ZwqUwHY8LZzo+2F5JWpzhkMlF28NgYPV5u1pZJaRwz49x4qya/Ul3IBg, 0tvQ==, X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;, d=1e100.net; s=20230601; t=1732554663; x=1733159463;, h=to:message-id:subject:date:mime-version:content-transfer-encoding, :from:x-gm-message-state:from:to:cc:subject:date:message-id:reply-to;, bh=xbG2blgIDpVVqLeI9gG7eOxboqck3gUEy2bGANtuqBg=;, b=Iv8rad/vwXuoDYQ8IwN5ZLa4m8/S26KFnk1/w59RPfszVn8veAlKaRHWfdXhzAc270, D8qUYmAJyVnTNJRwcIQvjag84svKJ6C5cUEsHlqxZu3eYcm81nNnS+ZOK9LSpZOGIj1j, F/lxpuLpkb1KdcvZv1Ru7S8wIvCrslikTD5Ebzk3T9V+om/3rKSRNozSuuXEK16be5fa, af2xWoLXQQGuQVgY8xSfs83RTTn/qb3+of5M+tXyeAyoalXEL8p8/mE+wdv6tgsMdtF2, QyUsmAMql3rVs2QwU4iG3L8zkv83AlBPzexNeLWlqLtyVWY4NX4uxTIhU4dCD9UWrpER, JpAg==, X-Gm-Message-State: AOJu0YzxbGQmVszBX1maZ3qFTAE3CoWOr5GLlbe1Y3ZMSUJglV1pstRe, DUkO6suvBKRLj91QeKe2YNK8PwHFZSlwneAcX2b9phN7KNrjRSH1F0AUpQ==, X-Gm-Gg: ASbGncs8tfZkyqSYROdELlZro/L3gOzczIN1oBV+ohBIDXh5y2eFJr0lCgJBQpdU81c, zj7VVppqrOxtzM39YADbhbME9+cRaD9JwV4+G7kCQ26nXSv3DKl7KC/oMGJuy7aOogJlgKge7dj, 1r3g+Oibs2LC2AWRMaBHjpmhKo7OXafCayHBDHuhyDX4e8QFjTv4BJdqS3YUKC0KDTMTM8HNaPX, ZSfffd0FJjhjMiOVkolI8WYijf/jPB9nNAR/88YiQxnbiDYuN9YY3bSD6ewAUdtnrAHkV5oE0h3, kOtV, X-Google-Smtp-Source: AGHT+IEpFETQ9d+qKyDNw+r3e6vPcQ0Ju4NWKDyPJaWBeWbWWNKlt+2CmHWbG3hFPkNiFoj0GDgp9w==, X-Received: by 2002:a05:620a:2906:b0:7b6:7257:1359 with SMTP id af79cd13be357-7b6725716b6mr144790885a.13.1732554662648;, Mon, 25 Nov 2024 09:11:02 -0800 (PST), Received: from smtpclient.apple ([2001:56b:9fe3:bb67:4cb7:549a:da46:38fc]), by smtp.gmail.com with ESMTPSA id af79cd13be357-7b514048e51sm370752985a.88.2024.11.25.09.11.01, for <internaluser@domain.ca>, (version=TLS1_3 cipher=TLS_AES_128_GCM_SHA256 bits=128/128);, Mon, 25 Nov 2024 09:11:01 -0800 (PST), From: External User <externaluser@gmail.com>, X-Google-Original-From: External User <externaluser@gmail.com>, Content-Type: text/plain; charset=us-ascii, Content-Transfer-Encoding: 7bit, Mime-Version: 1.0 (1.0), Date: Mon, 25 Nov 2024 12:10:50 -0500, Subject: Test LtE, Message-Id: <12E12082-6C34-4825-AA7E-0FD52C3B7134@gmail.com>, To: =?utf-8?Q?InternalUser= <internaluser@domain.ca>, X-Mailer: iPhone Mail (22A3370)

Here is the log from MTA

[mtad 13243 4023886336]@infFire[25 Nov 12:11:04] [EMAIL_MTA (NOTICE)] emaild_new_connection(): [fw_conn_id=123, emaild_context_id=3654738582] New connection.
[mtad 13243 4023886336]@infFire[25 Nov 12:11:04] [EMAIL_MTA (NOTICE)] pre(): sender='ExternalUser@gmail.com'
[mtad 13243 3809594176]@infFire[25 Nov 12:11:04] [EMAIL_MTA (WARNING)] async_op_task_dequeue(): queue(92c4014) is empty
[mtad 13243 4023886336]@infFire[25 Nov 12:11:04] [EMAIL_SPF (NOTICE)] spf_scan_result(): SPF_response_result: pass
[mtad 13243 4023886336]@infFire[25 Nov 12:11:04] [EMAIL_MTA (ERROR)] email_log_direction(): ms_ip_type(c0a864fd) failed. rc=-1
[mtad 13243 4023886336]@infFire[25 Nov 12:11:04] [EMAIL_MTA (ERROR)] email_log_direction(): ms_ip_type(c0a864fd) failed. rc=-1
[mtad 13243 4023886336]@infFire[25 Nov 12:11:04] [EMAIL_MTA (NOTICE)] pre() - :recipient='InternalUser@domain.ca'
[mtad 13243 4023886336]@infFire[25 Nov 12:11:04] [EMAIL_MTA (NOTICE)] pre(): Message-ID=' <12E12082-6C34-4825-AA7E-0FD52C3B7134@gmail.com>'
[mtad 13243 4023886336]@infFire[25 Nov 12:11:04] [EMAIL_MTA (NOTICE)] parseEmlFile() - 4Xxsfw07Lpz7t8J :[emailContextId=4231640330] MIME Parsing result: 0(Success)
[mtad 13243 4023886336]@infFire[25 Nov 12:11:04] [EMAIL_AP (NOTICE)] handle() - 4Xxsfw07Lpz7t8J :AP policy off
[mtad 13243 4023886336]@infFire[25 Nov 12:11:04] [EMAIL_MTA (WARNING)] email_ctengine_check_async_read_status(): The read operation is complete.
[mtad 13243 4023886336]@infFire[25 Nov 12:11:04] [EMAIL_MTA (ERROR)] email_log_direction(): ms_ip_type(c0a864fd) failed. rc=-1
[mtad 13243 4023886336]@infFire[25 Nov 12:11:04] [EMAIL_ASPAM (ERROR)] aspam_app_scan_cb() - 4Xxsfw07Lpz7t8J :rejecting mail with reason Spam email
[mtad 13243 4023886336]@infFire[25 Nov 12:11:04] [EMAIL_ASPAM (NOTICE)] aspam_app_scan_cb() - 4Xxsfw07Lpz7t8J :block mail
[mtad 13243 4023886336]@infFire[25 Nov 12:11:04] [EMAIL_MTA (NOTICE)] emaild_connection_handler(): [emaild_context_id=3654738582] End connection(send error).
[mtad 13243 4023886336]@infFire[25 Nov 12:11:23] [EMAIL_MTA (ERROR)] TEScanListener_LogParamsMapCleaner(): Erasing 4XxrKw189cz7t8J from logParams_map!!!

Ive open a case with Checkpoint but was wondering if anyone using MTA have this problem 

Thanks !

[PhoneBoy]

Looks like it is being rejected as Spam.
What blades are active here?

[emmap]

I'm not trying to refute your events but it doesn't make sense that the gateway should care that it was sent on LTE vs WiFi - the gateway can't know that, as in both cases it's just getting emails from the gmail servers. Can you compare headers between the bounced one and a good one to see if there's anything that stands out between them? 

[Lesley]

What do you have configured from the link below? How does the policy look?

https://sc1.checkpoint.com/documents/R81.20/WebAdminGuides/EN/CP_R81.20_ThreatPrevention_AdminGuide/...

anti-spam blade is enabled or disabled? Antispam blade should be disabled I think because it has been moved to the MTA feature of the firewall since some time now

[Jean-Francois_G]

Hello thanks all for trying to help me.  

This is the blade active 

This bug is driving me crazy 

All Gmail email stop bouncing at 15:25:21 EST yesterday ( 2024-11-25).  It's not the first time it's doing this.  Sometimes emails start to bounced and after a while it stop 

This morning we do the same test with Iphone sending emails over LTE and the emails are not bounced 

So this seem to be random 

Bounced email from GMAIL over the last 7 days

Overview of anti-spam policy

Email header bounced yesterday:

Received: from mail-io1-f49.google.com (localhost [127.0.0.1])
by mail.domain.ca (Postfix) with ESMTPS id 4Xxv9g75Snz7t8J
for <Jean-Francois@domain.ca>; Mon, 25 Nov 2024 13:19:19 -0500 (EST)
Received: by mail-io1-f49.google.com with SMTP id ca18e2360f4ac-841acc8151aso20018439f.1
for <Jean-Francois@domain.ca>; Mon, 25 Nov 2024 10:19:19 -0800 (PST)
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=gmail.com; s=20230601; t=1732558759; x=1733163559; darn=domain.ca;
h=to:message-id:subject:date:mime-version:from
:content-transfer-encoding:from:to:cc:subject:date:message-id
:reply-to;
bh=e78r6HmUVOjNerrVh5AJwQcN2uDA6v//ZbXr2U2D0X0=;
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mWkA==
X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=1e100.net; s=20230601; t=1732558759; x=1733163559;
h=to:message-id:subject:date:mime-version:from
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:date:message-id:reply-to;
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X-Gm-Message-State: AOJu0YyNGOGSAC4ODP3C4ojgvKQiO4dOj/cv2+zuE1mJ7CBLDMl3iMHD
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X-Google-Smtp-Source: AGHT+IGl3mEBfu01knqpPWieFfAWF+0GkW5rcfnDj13SbqwprPZu+mQjtYlBQIjpzbRLnyUiu1nibA==
X-Received: by 2002:a05:6602:6406:b0:83b:2c8e:c4 with SMTP id ca18e2360f4ac-83ecdccd02amr1271249739f.9.1732558759051;
Mon, 25 Nov 2024 10:19:19 -0800 (PST)
Received: from smtpclient.apple ([2001:56b:9f18:fe11:b5da:6053:dd9a:adb0])
by smtp.gmail.com with ESMTPSA id 8926c6da1cb9f-4e209525bd2sm395255173.112.2024.11.25.10.19.18
for <Jean-Francois@domain.ca>
(version=TLS1_3 cipher=TLS_AES_128_GCM_SHA256 bits=128/128);
Mon, 25 Nov 2024 10:19:18 -0800 (PST)
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: quoted-printable
From: Pat L <externaluser@gmail.com>
Mime-Version: 1.0 (1.0)
Date: Mon, 25 Nov 2024 13:19:07 -0500
Subject: Test iOS LTE
Message-Id: <E84CB580-D724-4EAB-92C2-A3A70091BFBF@gmail.com>
To: =?utf-8?Q?Jean-Fran=C3=A7ois_Gu=C3=A9net?= <Jean-Francois@domain.ca>
X-Mailer: iPhone Mail (21G93)

Email headear pass this morning from same iphone:

Received: from mail-il1-f173.google.com (localhost [127.0.0.1])
by mail.domain.ca (Postfix) with ESMTPS id 4XyPp74ZDzz7t8J
for <Jean-Francois@domain.ca>; Tue, 26 Nov 2024 09:19:11 -0500 (EST)
Received: by mail-il1-f173.google.com with SMTP id e9e14a558f8ab-3a7a85d9a90so12190395ab.0
for <Jean-Francois@domain.ca>; Tue, 26 Nov 2024 06:19:11 -0800 (PST)
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=gmail.com; s=20230601; t=1732630750; x=1733235550; darn=domain.ca;
h=to:message-id:subject:date:mime-version:from
:content-transfer-encoding:from:to:cc:subject:date:message-id
:reply-to;
bh=by8e9di15GAyJSrZiWhQzXHkusLviOk0aJJnckIzL2Y=;
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h=to:message-id:subject:date:mime-version:from
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bh=by8e9di15GAyJSrZiWhQzXHkusLviOk0aJJnckIzL2Y=;
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X-Gm-Message-State: AOJu0Yxn6yTgk9Rc4kLmpmWYJKsagH0zwJ5YzAbscIc5oXaershBFnWB
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X-Google-Smtp-Source: AGHT+IGw1ZHAAlm8XppCjzzp159e02zz5IjwoohHUIizAxg1qLdUZamcfDboLG05+iVmmFBDkTGBEQ==
X-Received: by 2002:a05:6e02:1ca7:b0:3a7:c2ea:1095 with SMTP id e9e14a558f8ab-3a7c2ea1434mr11351275ab.1.1732630750634;
Tue, 26 Nov 2024 06:19:10 -0800 (PST)
Received: from smtpclient.apple ([2001:56b:9f18:fe11:b5da:6053:dd9a:adb0])
by smtp.gmail.com with ESMTPSA id e9e14a558f8ab-3a79acd3d35sm22016345ab.79.2024.11.26.06.19.09
for <Jean-Francois@domain.ca>
(version=TLS1_3 cipher=TLS_AES_128_GCM_SHA256 bits=128/128);
Tue, 26 Nov 2024 06:19:10 -0800 (PST)
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: quoted-printable
From: Pat L <externaluser@gmail.com>
Mime-Version: 1.0 (1.0)
Date: Tue, 26 Nov 2024 09:18:58 -0500
Subject: Test natif - LTE
Message-Id: <E847BFA7-3860-43CF-AD81-88E0934629E6@gmail.com>
To: =?utf-8?Q?Jean-Fran=C3=A7ois_Gu=C3=A9net?= <Jean-Francois@domain.ca>
X-Mailer: iPhone Mail (21G93)