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Lijo_mathai
Contributor

Antivirus update

Hi, I observed that my gateway shows Antivirus signature Updates as 0, but in SMART it shows antivirus has been updated to latest on gateways. Why there is difference in data on both interfaces, screenshot attached herewith 

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6 Replies
_Val_
Admin
Admin

Please elaborate the SW version, config, etc. Where are those screenshots are coming from? When was the system deployed?

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_Val_
Admin
Admin

Sorry, deleted a wrong comment.

 

You said: 

Hi VAL, this is not a new system. We have upgraded from R77.30 to R80. The management is on R80.20 and gateway is on R80.10. For the screenshots 01 is from SMART and 02 is from GAiA.

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_Val_
Admin
Admin

When was the gateway upgraded?

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Lijo_mathai
Contributor

Couple of months back, this difference i observed just recently. So i am not sure if my Threat prevention policy is working. Also i check daily i don't see any logs for Antivirus blade, but i do see for Antimalware. The only log i see for Antivirus is for control logs
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_Val_
Admin
Admin

In this case, please open a support call

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Lijo_mathai
Contributor

yes,i have done that already 6-0001749258 is the case ID
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