SMB gateway showing empty security report

[obsidian11]

Greetings, I have weird issue, I hope anyone can help me.

For specific gateway (Check Point 750 Appliance; Firmware Version: R77.20.87 (990173120) - Locally Managed), when periodic security report (sent via smbmgmtservice (SMP)  - eu-1.spark-management.checkpoint.com) arrived, there wasn't any data in it.

It also happens when I log into security gateway and manually generate daily/weekly/monthly security report (LOGS & MONITORING > Status > Reports)

I'm able to see logs but reports don't show anything (suddenly stopped working - see picture below).

 Empty report

I saw sk100630 (Empty Reports appear on locally managed Check Point 600 / 1100 Appliance), but still don't have idea how to fix this.

[Chris_Atkinson]

What is the uptime of the unit, does the issue persist after a reboot?

Alternately you could try build 3127 but the issue may need to be investigated further with TAC.

[obsidian11]

System is up for cca 6 days, 7 hours, 43 minutes.

The issue is persistant.

[obsidian11]

Bump.. Anyone has idea?

[Chris_Atkinson]

Did you report the issue to TAC for further  investigation at all or try the newer firmware build?

[obsidian11]

I didn't, to be honest I'm newbie. And when it comes to Check Point 750 Appliance, isn't this latest firmware version?

[Chris_Atkinson · Accepted solution]

Your policy is set to log and you can see those?

Download here:

https://downloads.checkpoint.com/fileserver/ID/122964/FILE/fw1_sx_dep_R77_990173127_20.img

If the issue remains after please discuss it with TAC.

[obsidian11]

Thanks mate,

upgrading to the latest firmware version fixed this issue, as you've recommended.

There was still some error at the beggining (see attachment), but now everything seems just fine.

[obsidian11]

UPDATE: The same error has started occurring again.

Is there any new fix for this or?

The current firmware version is R77.20.87 (990173127)

[PhoneBoy]

The latest public release is here: https://support.checkpoint.com/results/sk/sk153433
However, it looks like you have a different build and suggest a TAC case to assist with this: https://help.checkpoint.com 

[obsidian11]

Thanks man, but as you can see @Chris_Atkinson already gave me newer release, so before going to TAC with new case, I'm wondering if Chris maybe has newer build that I can possibly try again.

For some reason, I've tried to send Chris private message and it doesn't show at Inbox (Private Notes/Messages) page, not sure why.

[Chris_Atkinson]

Other builds if any are only available via TAC, please consult them further regarding your issue.

[Shira]

Hi,

What was the resolution?

[obsidian11]

Hi,

as I've already mentioned, upgrading to the latest firmware version fixed this issue.

There was two versions:
fw1_sx_dep_R77_990173127_20 &
fw1_sx_dep_R77_990173153_20.img

I can give you one of them, but I suggest you to open the case/ticket to Check Point support in order to get latest firmware for 700 appliance series.