Quantum Spark webUI Error

[xLadyMorgana]

Does anyone have any insight on this error? I've seen this a few times before and typically it fixes itself before I'm able to get on with TAC. But really curious what's going on with this error. 

These are currently on R81.10

[Chris_Atkinson]

Which specific version & build of R81.10.x is used on these units and is it centrally or locally managed?

Per sk179615...

Latest Firmware R81.10.10 Build 996002993

Recommended Firmware R81.10.10 Build 996002945

[xLadyMorgana]

These are 1550s and they are on R81.10.00 Build 575. they are centrally managed. 

[Chris_Atkinson · Accepted solution]

Ok so we are 4 versions behind, I would consider testing a unit or two on a newer/recomended version prior to consulting TAC in this case.

[xLadyMorgana]

We are upgrading all of our SMBs. we do this through the webUI. Our appliances are in remote locations. SmartConsole fails to successfully push updates to SMBs 90% of the time. This is why we result to doing the firmware upgrade via GUI. But when the GUI doesn't work either, it kind of puts you at a wall here. I hate to just simply blame the version its currently running on as we have 150+ SMBs and didn't have a problem like this, only once before in the past where the issue just corrected itself.

[Chris_Atkinson]

Noted. There are some other options covered in the documentation and threads here e.g.

https://sc1.checkpoint.com/documents/SMB_R81.10.X/CLI/EN/Content/Topics/upgrade-from-usb-or-tftp-ser...

[Amir_Ayalon]

sometimes it's just a ui timeout.

It was improved in latest firmwares.