One Specific User Cannot Connect to VPN R82.00.10 Spark 2570

[sx8n20394]

r82 firmware striking again with another bug that TAC has no idea about. Out of nowhere our firewall dropped our ISP connection and after it came back up, one specific user cannot logon to the VPN from their home. When they attempt to logon it immediately says VPN connection failed. In the Checkpoint logs we see the following

[handle_redirect] - redirecting to https://wanipaddress:4434

When we run a packet trace is shows that this person for whatever reason is being redirected to 4434 which is the admin page. Not sure what this is all about but TAC has no idea what is going on. So far the 2500 series on r82 has been a complete nightmare. I've essentially lost all trust in my client after putting this firewall in and having an insane amount of issues.

[Lesley]

I understand you think fw is the suspect. But we have to double check the client, since only 1 user reports issues. Would recommend to make Wireshark captures on client and firewall when tunnel is setup and compare. I assume it is a laptop, what if different ISP is used, or phone hotspot same issue? I think there is a redirect because the first part goes wrong, no tunnel possible. I think it should come in as https traffic and if there is no tunnel the redirect part will occur. So the redirect is a symptom of the initial issue i suspect. 

[PhoneBoy]

Please send me the SR in a PM and I'll have someone take a look.