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Danny
Champion
Champion

Auto-Refresh issue on SmartConsole Extensions

More and more users of my SmartConsole Extensions report about issues regarding an unrequested auto-refresh causing the generated output to disappear just seconds after it's shown.

I investigated by implementing a user confirmation box upon every refresh attempt. The confirmation box appears every few seconds proving recent versions of SmartConsole perform a heavy auto-refresh rate. This auto-refresh renders my extensions almost unusable as the generated output disappears just after it is shown.

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There is no way to prevent these auto-refresh's from within my SmartConsole Extension's script code. I also had to disable the user confirmation box again because it was opened by the auto-refresh timer every few seconds.

I cannot open a service request with Check Point support because my SmartConsole Extensions are 3rd party code Check Point doesn't support. But it's SmartConsole's auto-refresh that reloads the extension again and again without request. The SmartConsole Extension dev guide doesn't mention any auto-refresh timers nor how to handle it.

I'd be happy to present this issue to the Check Point's security management development team.

@Ron_Izraeli , @Tomer_Noy , @Alon_Alapi 

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4 Replies
G_W_Albrecht
Legend
Legend

Yes, i had it with R81.10 SMS - tab is cleared and you have to open the tasks to read the output...

CCSE CCTE SMB Specialist
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CPIshai
Employee
Employee

Hi Danny, we will take a look at it.

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Jones
Contributor

Is there any update on the matter? I noticed that the auto-refresh is not every few seconds anymore but it is still happening though.

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Omer_Ran
Employee
Employee

Moving to a private thread, we will update further.

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