invalid username or password checkpoin appliance 1490

[dwinurm]

hello everyone,

i have checkpoint 1490 appliance 

i can't login in web ui with descriptio invalid username or password,

but when i login via ssh i can login with same username and password on webui

can you tell me how fix this

thanks and regards

[Maarten_Sjouw]

Watch out for using special characters in passwords. We have run into a number of occasions where the password contains a special character like @, :, ? and #.

[Michael_Araujo]

Hello!

There's a SK that might be useful:

 https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut...

[dwinurm]

this my disk resource /fwtmp just 31.2M

[dwinurm]

but /tmp full 100%
is there a problem with /tmp ?

[Michael_Araujo]

The SK explains that the problem can be solved when you upgrade to a version greater than R77.20.40, if you can not upgrade you can try the workaround. I did this a few times when I could not upgrade and it worked for me. If I'm not mistaken, the only problem with doing the Workarround is losing the data in the reports. I once did the Workarround remotely and it worked for me too but I don't know if the tmp partition could influence in something.

[dwinurm]

hi @Michael_Araujo thanks for your reply,

but i can't access the SK , because i don't have support subscription.
can you explain it solution from SK in here ?

thanks and regadrs

[Pedro_Espindola]

Yes, the issue is probably related to the full TMP partition.

If it is ,a reboot will solve it.

If you can't reboot, you can use "du -d 1 /tmp" to check what is filling it. Your /tmp/dbg should probably be empty.

If it is not, you should investigate the cause. Reboot will clear it but it might fill up again.

[dwinurm]

Hi @Pedro_Espindola  thanks for your reply,

can i delete /tmp from cli without reboot the device? 

and what impact when i remove all file in /tmp ?

thanks and regards

[Pedro_Espindola · Accepted solution]

You shouldn't delete everything in /tmp. It is a temporary partition, so deleting it probably won't cause any irreversible damage, but many processes are using files in it, so it might cause a crash and have to reboot.

You have to find what is filling the partition and why. Try using "du -h -d 1 /tmp" AND "du -h -d 1 /tmp/log" AND "du -h -d 1 /tmp/dbg" to find out. Post the result here if you want.

[dwinurm]

hi @Pedro_Espindola ,

thanks for your reply, 

 i delete all file in /tmp/log/local/

and solved this problem

best regards