Unable to use selected ad groups to authenticate remote users

[cshore]

Hi,

hardware: Checkpoint 1570

GAIA Embedded: R81.10.08 (996001683)

I'm having trouble using specific AD groups to authenticate users using checkpoint mobile application on windows PC to a Checkpoint 1570.

If I set "Grant remote access permissions to:" to "All users in Active Directory", I can connect to the firewall via the checkpoint mobile application install on a windows PC. If I now set it to "Selected Active Directory user groups" and also specify that group in the "Remote Access Users" page, it does not work. Additional, I tried to specify every group available in AD as remote access users, still doesn't work.

I have tried multiple users, multiple groups, same result when I specify to use selected AD groups. Removed and added AD server as well. 

[PhoneBoy]

Recommend engaging with the TAC: https://help.checkpoint.com