Quantam Spark 1550 gateway licensing issue after upgrade R81.10.07

[ANANTADSULE]

Hello everyone,

I'm facing licensing issue with Quantam Spark 1550 gateway after upgrade R81.10.07(996001430) from R81.10.00(996000575).

There was no issue With firmware R81.10.00(996000575) as HTTPS inspection was working fine but as soon as i upgraded R81.10.07(996001430) HTTPS inspection showing sometimes "Internal system error 1" & "Internal system error 2".

After opened case with TAC (T3),spending many hours in troubleshooting on zoom sessions with TAC T3 engineer suggested me to restore firewall to previous firmware version,but nothing helped me.

QS 1550 gateway "Webgui & cplic print" shows all licenses are valid,but cpstat os -f licensing showing URL & Application filtering license are not entitled. 

Thanks & regards.

[G_W_Albrecht]

This is not possible at all, as SMB licenses are bound to device MAC ! Contact account services to make them check the license.