Flash Access error in Dr.Spark

[G_W_Albrecht]

Dr.Spark gives me a serious error with the flash card.

Flash Usage:

Test passed. Flash usage: 60-70% OK.

Flash Access:

Test failed. Access to flash rate error. Access to flash rate is too high. Flash expectancy: .15 years.

So in less than two month the flash will be unusable ? Can it be exchanged ?

[Chris_Atkinson]

What does "show diag" report about the flash health, how old is the appliance and have you opened an SR with TAC?

[G_W_Albrecht]

1.

Current system info

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Current image name: R81_996003913_10_15

Current image version: 913

Previous image name: R81_996004071_10_15

Previous image version: 071

Default image name: R81_996003913_10_15_def_250122

Default image version: 913

Bootloader version: 992000052

HW version: 011

Serial number: WA19800093

HW MAC address: 00:1C:7F:95:E5:05

LAN MAC address: 00:1C:7F:95:E5:06

Unit version: <Undefined>

Unit model: V0

Marketing capabilities: 0

Management opaque: klEFIIdNAVg=:j9eHr/J916s=:4ZWmR

Hardware capabilities: 3 - SD card + Wireless

RTC status: OK

Voltage 3V3: 3.3528V - OK (valid: 3.1500V ~ 3.4500V)

Voltage 12V: 12.2853V - OK (valid: 11.4000V ~ 12.6000V)

Voltage 1V8: 1.8240V - OK (valid: 1.7000V ~ 1.9000V)

Voltage 0V9: 0.9720V - OK (valid: 0.8100V ~ 1.1000V)

Voltage 1V2: 1.2098V - OK (valid: 1.1600V ~ 1.2400V)

Voltage 1V2_SRM: 1.2026V - OK (valid: 1.1600V ~ 1.2400V)

CPU Temperature: 46.0000C - OK (valid: 0.0000C ~ 82.0000C)

CPU Temperature(internal): 51.7890C - OK (valid: 0.0000C ~ 100.0000C)

DDR Temperature: 45.0000C - OK (valid: 0.0000C ~ 80.0000C)

EMMC % of device lifetime used: 60-70% - OK (valid: 0 ~ 90%)

EMMC EOL status: Normal - OK

Branding file: N/A

Preset File installed: no

 2. I have received this appliance from CP for beta testing the 15xx series, so it is one of the very early units

3. This is in CP UC Account, so i can open no SR#with TAC...

[Amir_Ayalon]

Hi All

The eMMC is a flash memory based device, and it life span is determined by the number of times your write/erase on it.

Very early SW versions had a bug that causes multiple read/write cycles that impacted the eMMC endurance, this issue has been resolved in R80.20.40 GA, but GW's that run older SW for long duration of time, can exhibit increased eMMC usage percentage, and as a result a shorted life span.

GW's running updated SW, should not exhibit the problem.

In any case, if your GW reached 90% eMMC usage, you can request an RMA (and it will be approved)

Thanks

[G_W_Albrecht]

It is the Dr.Spark error that troubles me 😉 Or is Access to Flash rate not so important?