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PavelSpiridonov
Explorer

DMZ port has wrong status "Cable disconnected"

Hello!

Have a trouble from device CP1450 R77.20.87 (990173083):

DMZ port 'in softwate' have status "Cable disconnected", although 'in hardware' status indicator DMZ (green and red) is ON.

The problem was noticed earlier, perhaps restarting the device temporarily solves it. However, a reboot is generally very undesirable.

Also noticed that the problem occurs when changing port settings. During normal operation of the device, the problem does not appear. Reconnecting the patchcord on this port does not fix the problem.

I would like to fix this problem completely.

Have a hice day!

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3 Replies
_Val_
Admin
Admin

Might be a candidate for RMA, please take this with TAC

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Jesse
Contributor

What was the result of this? Was the issue resolved?

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PavelSpiridonov
Explorer

The manufacturer started the hardware replacement process (RMA) on July 2. A regional dealer reported last week that the device had arrived in Minsk. The dealer will deliver it shortly, and the problem will most likely be resolved.

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