Check Point SMB 1800 Failed to Upgrade Firmware from 81.10.10 to 81.10.15

[crimsonblade]

Hi Mate.

I have some problem while upgrading SMB appliance 1800 from R81.10.10 (996002945) to R81.10.15 (996003720).
picked some last of the error logs this below result.

2025-Jun-06-15:20:43: Executing command: '/pfrm2.0/bin/firmTool -e /storage/revert_image.img kernel=/storage/Image rootfs=/storage/pfrm.tgz'
SECTION: kernel=/storage/Image
SECTION: rootfs=/storage/pfrm.tgz
Extracting: /storage/Image, size = 30519808 (result=0)
Extracting: /storage/pfrm.tgz, size = 201113645 (result=0)
2025-Jun-06-15:20:50: /bin/dd bs=512 seek=0 count=1 conv=sync if=/storage/revert_image.img of=/dev/mmcblk1p1
2025-Jun-06-15:20:50: /bin/dd bs=512 seek=1 conv=sync if=/storage/Image of=/dev/mmcblk1p1
2025-Jun-06-15:20:51: Executing command: '/bin/mkdir -p /mnt/inactive'
2025-Jun-06-15:20:51: mke2fs -t ext4 /dev/mmcblk1p3
2025-Jun-06-15:20:51: tune2fs -o journal_data /dev/mmcblk1p3
2025-Jun-06-15:20:51: mount -t ext4 /dev/mmcblk1p3 /mnt/inactive
2025-Jun-06-15:20:51: Error mounting inactive pfrm2.0 (1).
2025-Jun-06-15:20:51: Executing command: '/bin/sync'
2025-Jun-06-15:20:52: Executing command: '/bin/umount /mnt/inactive'
2025-Jun-06-15:20:52: Executing command: '/opt/fw1/bin/cp_write_syslog.sh -p err [System Operations] Failed to upgrade the appliance software version'
2025-Jun-06-15:20:52: Executing command: '/bin/rm -rf /fwtmp/upgradeRevertInProgress'
2025-Jun-06-15:20:52: Exiting with error code -1.

this is the disk usage.

was this related disk usage issue? (/pfrm2.0)

or another possibility? also have the smb1500 device as well and it successfully upgraded to R81.10.17, even the (/pfrm2.0) is used higher than the smb1800 -__-

Thank you!

[Tom_Hinoue · Accepted solution]

I believe this is a known issue and the fix is included in R81.10.17 GA.

https://support.checkpoint.com/results/sk/sk181134
R81.10.17 Build 996004508

SMBGWY-12801

General

In some scenarios, upgrading to version R81.10.15 fails.

I recommend to upgrade (if possible) to the latest R81.10.17 Build 996004620 as it includes many stability fixes 🙂

[crimsonblade]

Woah, so there's known issue ya, same suggestion appears in here for upgrade to the latest one, alright let me try upgrade it, hopefully it will be working, thank you 😊

[G_W_Albrecht]

I would suggest to try sk98549: How to re-image SMB / Quantum Spark appliances firmware version using USB Flash Drive

[crimsonblade]

Looks like this also applicable but it will erase the current configuration which I need extra steps to export the configuration, any way thank you for the suggestion 😉.

[G_W_Albrecht]

There is another way to install the firmware without overwriting configuration, that is to perform the manual upgrade to R81.10.x via CLI.

- Perform the following Expert Mode command in order to allow SCP protocol connection:

bashUser on

- Please download the latest GA version of firmware for the 1500 appliances:

- Enter the appliance via WinSCP connection of SCP protocol and upload to the /storage directory the latest GA version image.

Note: Before uploading image to /storage directory, all the files in this directory have to be deleted.

rm -rf /storage/* 

- Perform the following Expert Mode command for a manual upgrade via CLI:

upgrade_revert_image.sh /storage/%FILENAME% upgrade safe

[crimsonblade]

oh nice! let me try with the backup device, thanks.

[Chris_Atkinson]

Either try an intermediate step via R81.10.10 build 996002993 or attempt R81.10.17 would be my suggestion.

See also: https://community.checkpoint.com/t5/SMB-Gateways-Spark/SMB-Upgrade-to-R81-10-17-Build-620-Error-Mode...

[crimsonblade]

alright, let me try it first, same suggestion also shared here, thank you 😊

[info-overload]

There is also 81.10.17 4653 now available, I think.

[crimsonblade · Accepted solution]

Hi Guys,

Thank you so much for all the suggestion😊 Kudos for everyone in here!

After try to update to the newest firmware one, still error is same, even I tried online upgrade, also the same error occurred.

Then I just did reset fabric, upgrade to newest firmware and did the configuration from the beginning 😭 and now all is OK, we have back up device but a lower model to only serve the traffic for temporary.